The process that
lives in a spreadsheet
With a permission model, an audit trail, and validation, so that two people cannot quietly disagree about the same number.
Internal tools, integrations and back-office systems. The unglamorous software a business actually runs on, usually replacing a spreadsheet, an email thread and one person who knows how it really works.
Almost every internal software project starts the same way: several systems that do not talk, and somebody whose job has quietly become moving data between them by hand.
With a permission model, an audit trail, and validation, so that two people cannot quietly disagree about the same number.
Your CRM talking to your accounting system without a human copying rows between them every Friday afternoon.
Defined views on a read replica, with the definitions written down, so the monthly argument stops happening.
Deliberately boring technology, because your own team maintains this after we leave. Novel choices are a cost you pay later.
Internal software is bought under any of the three engagements. Which one depends on how well understood the process already is.
That is the point, and it drives the technology choice. Ordinary stack, documented, deployed the way you already deploy things. If your team is a Microsoft shop we build .NET, not Go, however much we might enjoy Go.
It does. Every internal process has exceptions that exist for real reasons and appear in no document, and finding them is most of the first fortnight. That is exactly the work the standard delivery chain skips, which is why those projects break on day one.
Yes, and we will be honest about which ones are painful. A modern API is a day. A system with no API and a nightly CSV export is a different conversation, and you should have it before the budget is set.
No. Plenty of this work runs perfectly well on a server you already own. We will not bundle a cloud migration into a project that did not ask for one.
Thirty minutes on the process rather than the software. Half the time the answer is smaller than people expect.
Either one reaches Umer directly. No forms sitting in a queue.